Company Name: Zhijiang City Foreign Trade and Commerce Co., Ltd.

Address: Room 1105-16-0173, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majiadian Street, Zhijiang City, Yichang City, Hubei Province

Email: service@mail.ripo-buy.com

Tel: +86 18164533085

Legal Representative: Bai Qiu'an

Unified Social Credit Code: 91420583MAKBAD5T2M

Thank you for choosing ripo-buy.com! We are committed to providing warranty services that comply with local regulations.

I. Warranty Period

All products are covered by a standard 12-month warranty from the date of receipt.

II. Warranty Coverage

Manufacturing defects: Hardware failure, material quality issues, etc.

Performance failure: The product fails to perform the core functions specified in the manual.

Accessory compatibility: Compatibility issues with original accessories under normal use.

III. Warranty Exclusions

Manual damage: Dropping, water damage, unauthorized disassembly, or unofficial modifications.

Consumables: Natural wear and tear of included accessories such as batteries and earphone cases.

Abnormal use: Failure to operate according to the manual or use of incompatible third-party accessories.

Accidental or environmental factors: Lightning strikes, unstable voltage, foreign objects, etc.

IV. Warranty Procedure

Contact Customer Service: Email  service@mail.ripo-buy.com with your order number and problem description. Problem Confirmation: Video/photos of the problem and proof of purchase are required.

Solution: Repair, replacement, or refund will be provided, depending on the situation.

V. Notes

Warranty claims require a valid proof of purchase (order screenshot or invoice).

Products sent for repair must be prepaid by the user and shipped to the after-sales center. Return shipping will be borne by us after repair.

This policy does not affect your statutory rights under applicable law.

Thank you for shopping at ripo-buy.com! We're always happy to answer any questions, concerns, or feedback you may have. Here are some ways to contact us:
You can contact the ripo-buy.comcustomer service team via the following methods:

Phone:+86 18164533085

Email: service@mail.ripo-buy.com